“I went from running one store at 21 years old to all of them at 38” says Steve Ritchie
“The entire team at Papa John’s wants to thank you for your loyalty. We are only in business because of you. And it’s our sincere wish that we’ll continue to have the honor of serving you.”
We are excited to highlight the many voices that speak for our company,” Papa John’s said in a statement on the page. “Much like Better Ingredients. Better Pizza., our people are the key ingredient to a better company. They are the people who own and operate our restaurants in your communities. They are your drivers, your store managers, the people making the food you serve to your family and friends. It’s time we tell their stories.
Chief Executive Officer Steve Ritchie posted an open letter on Papa John’s website to shareholders, customers and employees that details what the company has done so far…
Ritchie’s letter outlines other initiatives the company has been working on, including the culture audit and investigation of the company’s diversity and inclusion practices, which is underway. Recommendations will follow the audit, which is being conducted by a third-party firm.
Papa John’s has a simple message for customers: “You expected better from Papa John’s. So did we,”
Ritchie said in the letter that Papa John’s leadership team recently completed “unconscious bias training,” and plans to roll out the program across the country.
Ritchie added that, along with other Papa John’s leaders, he visited Atlanta, Los Angels, Dallas, Detroit, and Chicago as part of a listening tour to get feedback from team members and franchisees “on how we can do better.”
The entire team at Papa John’s wants to thank you for your loyalty. We are only in business because of you. And it’s our sincere wish that we’ll continue to have the honor of serving you.
We will be engaging a broad set of stakeholders to chart a course forward that demonstrates our commitment to diversity, equity and inclusion.
“This decision is the first of several key steps to rebuild trust from the inside-out,” Ritchie said.
The company’s next steps will include retaining an independent expert to audit its existing processes and policies surrounding diversity and inclusion and sending its senior management to its restaurants to hold listening sessions with employees.
I will personally be leading this effort because there is nothing more important for Papa John’s right now. We want to regain trust, though I know we need to earn it. We will demonstrate that a diverse and inclusive culture exists at Papa John’s through our deeds and actions.
Papa John’s is not an individual. Papa John’s is a pizza company with 120,000 corporate and franchise team members around the world. Our employees represent all walks of life, and we are committed to fostering an inclusive and equitable workplace for all.