About Steve M. Ritchie
CEO of Papa John’s
Steve Ritchie is the current CEO of Papa John’s International, the third largest pizza company in the world. He has worked in the company for over 22 years, starting in 1996, and acquired his most recent position in January 2018. He graduated from Seneca high school and currently resides in Hikes Point, Louisville, Kentucky.
The CEO has worked in various roles within the organization since starting in 1996 as a customer service representative. In 2006, he became a Papa John’s franchise owner, and in 2014 he was promoted to chief operating officer. Other roles completed include delivery driver, general manager, area supervisor, vice president, and director of operations. His working career has been spent nearly exclusively at Papa John’s. From 2008 – 2011, he worked as an operations consultant in Calistoga Bakery Café, while also working with Papa John’s.
Before joining Papa John’s, Steve Ritchie bought a local pizzeria in his home town in Louisville. He worked 14 hours a day, 7 days a week, and indicates that this is where he learned the values of hard work and dedication. It also generated a passion for understanding how the pizza business worked, enticing him to Papa John’s. In 2013, he was listed in Forty under Forty by Louisville Business First.
With regards to the future, Steve Ritchie has plans to own over 100 franchise units as well as to serve on the board of directors for Fortune 500 companies, by 2025. In his most recent role, his focus will be on the team members of the Papa John’s franchise as well as on the ingredients that go into making the highest quality pizzas. As the CEO of the company, Ritchie is expected to lead global development and facilitate brand awareness.
Papa John’s has announced that it is embarking on a number of new strategies, such as creating accessible products for all groups and implementing key technological advances They are set to expand into the Bahamas and introduce an instant order option through Facebook. It will be Steve Ritchie’s role to oversight these advances.
Papa John’s has been rated the number one pizza company in America by the American Customer Satisfaction Index (ACSI), from 16 out of the past 18 years. Currently, there are over 5,000 stores and over 120,000 employees worldwide.